• +254 (0) 722 292 283
  • sales@brazagro.com

Brazagro

After Sales Services

Brazafric after-sales Department has more than 25 experience years in the installation of agribusiness machinery and equipment for land preparation, planting, harvesting, grain handling, storage, and post-harvest processing in Coffee, Maize, Rice, animal feed as well as metallic Silos. We offer seamless after-sales support in preventative maintenance, the supply of original spare parts as well as on-call repairs and or troubleshooting thus eliminating or reducing machinery downtime for our client’s operation.

Our Technicians are well trained in Brazil in the factories of the original equipment manufacturers and have extensive hands-on experience in the field to ensure sufficient customer service. We have regional offices in Uganda, Tanzania, Rwanda, and HQ offices in Nairobi each adequately equipped with a pool of technical staff to ensure proximity to our clients and thus shortened response time of less than 24hrs.

Mission: To offer seamless after-sales support to our clients and attend to their technical needs with internationally accepted standards of excellence with continuous improvement in delivering quality services to our esteemed customers.

Vision: To be Always the best solution for our clients and a reference across East Africa in agribusiness machinery and equipment technical support.

  1. Principles:
    1. customer satisfaction
    2. quality services
    3. respect to the environment 
  2. Product
    1. Service contract: consist of offering to our clients a service contract for one year to maintain their machines, to avoid big issues.
    2. original spare parts: Always give our clients the best, 
    3. Maintenance:
    4. Working hours
      1. Monday-Thursday 07:00 am to 4:30 pm 
      2. Friday 07:00 am to 3:30 pm. 

Our workshop is ready to attend to our clients.